b88fb Privacy Policy

iWho We Are

b88fb is an online casino and sportsbook platform operated for players based in Bangladesh. The platform offers cricket betting, live casino, slot games, crash games, and fish shooting, with payment processing through bKash, Nagad, Rocket and Upay. b88fb acts as the data controller in respect of all personal data collected through the platform.

iiScope of This Policy

This Policy applies to all personal data collected by b88fb through the b88fb platform, mobile applications, customer support interactions, promotional communications, and any other touchpoint through which b88fb interacts with current or prospective players. It does not apply to third-party websites or services that may be linked from or accessible through the b88fb platform.

1Information You Provide Directly

b88fb collects the following categories of personal data that you provide when registering or using the platform:

• Identity information — full name, date of birth, and national identity card number or passport number (collected during KYC verification).
• Contact information — mobile phone number registered in Bangladesh, and email address where provided.
• Financial information — bKash, Nagad, Rocket or Upay mobile wallet numbers used for deposits and withdrawals, and transaction histories associated with your b88fb account.
• Account credentials — username and encrypted password hash. b88fb never stores your password in plain text.
• Support correspondence — records of live chat conversations, emails and any other communications you send to b88fb customer support.

2Information Collected Automatically

When you access the b88fb platform, our systems automatically collect certain technical and usage data:

• Device and connection data — IP address, device type, operating system version, browser type and version, and mobile network information.
• Session and behavioural data — pages visited, features used, time spent per session, game play history, betting history, and navigation patterns within the b88fb platform.
• Cookie and tracking data — first-party cookies used to maintain session state, remember preferences and analyse platform performance. See Section 8 for full cookie details.
• Geolocation data — approximate geographic location derived from IP address, used to enforce jurisdictional access controls. b88fb does not collect precise GPS-level location data.

3Information from Third Parties

b88fb may receive personal data about you from the following third-party sources, where applicable:

• Payment service providers (bKash, Nagad, Rocket, Upay) — transaction confirmation data and mobile wallet ownership verification required to process deposits and withdrawals.
• Identity verification partners — third-party KYC providers used to verify the authenticity of identity documents submitted during the b88fb account verification process.
• Fraud prevention services — data from industry fraud prevention networks used to identify and block accounts associated with fraudulent or money-laundering activity.

4Purposes of Processing

b88fb uses the personal data it collects for the following specific purposes:

• Account creation and management — to register your b88fb account, verify your identity, maintain your account settings, and deliver the core platform services you have requested.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket and Upay, to reconcile transactions, and to investigate and resolve payment disputes.
• Regulatory compliance and fraud prevention — to comply with applicable anti-money laundering (AML) obligations, to conduct KYC checks, to detect and investigate suspected fraudulent activity, and to respond to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming — to monitor player activity for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to provide access to responsible gaming tools as described in the b88fb Responsible Gaming policy.
• Customer support — to receive, process and respond to your support enquiries, complaints and feedback via b88fb live chat and email.
• Platform improvement and analytics — to analyse platform usage patterns in aggregate, to diagnose technical issues, to improve game and betting product performance, and to develop new features for b88fb players in Bangladesh.

5Marketing Communications

Where you have expressly opted in to receive promotional communications from b88fb, we may use your contact details to send you information about bonuses, promotions, new games, and special events relevant to your interests as a b88fb player. You may withdraw your consent to receive marketing communications at any time by contacting b88fb support via live chat. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

6When We Share Data

b88fb does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Service providers — KYC verification partners, payment processing partners (bKash, Nagad, Rocket, Upay), customer support platform providers, and technical infrastructure providers who process data on behalf of b88fb under strict data processing agreements.
• Legal and regulatory authorities — law enforcement agencies, financial intelligence units, and other regulatory bodies where b88fb is required by applicable law to disclose player data.
• Fraud prevention networks — anonymised or pseudonymised data shared with industry fraud prevention services to identify and block accounts engaged in financial crime.
• Corporate transactions — in the event of a merger, acquisition, or sale of all or part of b88fb's assets, personal data may be transferred to the successor entity, provided that the successor entity agrees to be bound by a privacy policy no less protective than this Policy.

7No Sale of Personal Data

b88fb explicitly confirms that it does not sell personal data to data brokers, advertisers, or any other commercial third parties. Your data is used solely to operate the b88fb platform and fulfil our legal and contractual obligations to you as a registered b88fb player.

8Types of Cookies Used

The b88fb platform uses the following categories of cookies and similar tracking technologies:

• Strictly necessary cookies — essential for the platform to function. These include session authentication cookies that keep you logged in to your b88fb account during a visit. These cannot be disabled.
• Performance and analytics cookies — used to collect aggregated, anonymised data about how players navigate the b88fb platform. This data helps us identify slow-loading pages, broken features and high-exit points so we can improve the overall player experience.
• Functionality cookies — used to remember your platform preferences such as language selection and display settings, so that you do not have to reset these each time you visit b88fb.

9Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, although doing so may affect the functionality of the b88fb platform. Disabling strictly necessary cookies will prevent you from remaining logged in to your b88fb account across page loads. Disabling performance cookies will not prevent you from using the b88fb platform. Please note that b88fb does not currently respond to browser Do Not Track (DNT) signals.

10Retention Periods

b88fb retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention principles apply: active account data is retained for the full duration of your b88fb account and for a minimum of five years following permanent account closure, in order to meet anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of seven years from the date of the transaction. Customer support correspondence is retained for three years from the date of the interaction unless a longer period is required for dispute resolution or regulatory purposes.

11Deletion of Data

When personal data is no longer required for the purposes for which it was collected, and no legal retention obligation applies, b88fb will securely delete or irreversibly anonymise that data. Secure deletion means the data cannot be recovered or reconstructed. You may request deletion of your personal data by contacting b88fb support; however, deletion requests are subject to our mandatory legal retention obligations and cannot be fulfilled in respect of data that must be retained by law.

12Rights Available to b88fb Players

As a b88fb player, you have the following rights in relation to the personal data we hold about you:

• Right of access — you may request a copy of the personal data b88fb holds about you, together with information about how that data is used and shared.
• Right of rectification — you may request correction of inaccurate or incomplete personal data held about you by b88fb.
• Right to erasure — you may request deletion of personal data that is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — you may request that b88fb restricts the processing of your personal data in certain circumstances, for example while the accuracy of that data is being contested.
• Right to withdraw consent — where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

13How to Exercise Your Rights

To exercise any of the rights described above, please contact b88fb customer support via live chat on the platform, or by email at [email protected] (email address is plain text only — not a clickable link). b88fb will acknowledge your request within 5 business days and aims to fulfil verified requests within 30 calendar days. b88fb may need to verify your identity before acting on a rights request to ensure that personal data is not disclosed to an unauthorised person.

14Technical and Organisational Measures

b88fb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and the b88fb platform; encrypted storage of passwords using industry-standard hashing algorithms; access controls restricting employee access to personal data on a need-to-know basis; regular security assessments of the b88fb platform infrastructure; and secure data centre facilities with physical access controls.

15Reporting a Security Concern

If you believe that the security of your b88fb account has been compromised, or if you identify a potential security vulnerability on the b88fb platform, please contact b88fb support immediately via live chat. b88fb takes all security reports seriously and will investigate reported issues promptly. b88fb will never ask you for your password via live chat, email or any other channel.

1621+ Age Restriction

The b88fb platform is strictly for players aged 21 and above. b88fb does not knowingly collect or process personal data from individuals under the age of 21. If b88fb becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered a b88fb account, please contact b88fb support immediately via live chat so that the account can be investigated and closed.

17Policy Updates

b88fb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where updates are material, b88fb will notify registered players via the platform or by email no fewer than 7 days before the updated Policy takes effect. The effective date at the top of this Policy indicates when the current version was last revised. Your continued use of the b88fb platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns or requests relating to this Privacy Policy or b88fb's handling of your personal data, please contact the b88fb data support team. Our customer support team is available 24 hours a day, 7 days a week via live chat on the b88fb platform.

Email (plain text only, not a link): [email protected]